"Use The Most Valuable Real Estate
On Your Web Site
To Capture Your Visitors' Attention
In 10 Seconds Or Less!"
Just like in spy movies where the hero has 10 suspense- filled seconds
to dispose of his or her latest assignment before it self-destructs, you
have an equally short 10 seconds to grab your visitors' attention before
your chances of making a sale self-destruct... and your first-time visitors
leave your site forever.
Your mission, should you choose to accept it, is to make those critical
10 seconds count by ensuring that the first fold of your web site (the
first screen of your web site visible without scrolling) snags the attention
of your visitors with a compelling benefit that persuades them to stay
just a few minutes longer to find out what you're offering.
WHAT'S UP WITH THIS
10-SECOND RULE, ANYWAY?
The first fold is literally the most valuable real estate on your web
site because this is the screen that your visitors absorb during the first
10 seconds of their visit and use to make their "should I stay or
should I go" decision. That's why you'll frequently hear me refer
to "the 10-second rule."
The first fold of your web site needs to be strategically designed so
that, in 10 seconds or less, it clearly communicates the biggest, most
compelling benefit you have to offer your visitors.
I know this concept probably sounds simple enough; however, most web
site owners make fatal mistakes here that drive visitors away and limit
the sales potential of their sites.
In the process of trying to "tell it all"... "sell it
all" ... or "dazzle `em all," they just end up "confusing
`em all." Or they assume that their web site will sell the offer
itself and don't provide any information.
Think about all of those times you've arrived at web sites that:
- Overwhelm you with graphics
- Point you in 14 different directions with links here, there, and everywhere
- Annoy you with flashy banners
- Slow you down with long, pointless Flash presentations
- Spend the entire first page talking about "Mission Statements"
- And just plain drive you away with a lack of relevant information
We've all been to (and been frustrated by) these sites. So what can you
do to ensure that your site isn't one of them?
COMMUNICATE YOUR BIGGEST
BENEFIT WITH YOUR HEADLINE
Any professional copywriter will tell you that your headline can make
or break your success. Unfortunately, this is an element that is sorely
undervalued by most site owners.
The very first thing that should draw the eyes of your visitors when
they arrive at your web site is a headline that clearly states the biggest
benefit your site has to offer. Graphics, logos, illustrations, menus,
links, etc... should never overpower or distract from this critical element.
Your headline should be located at the very top, center of the page in
a larger font size that naturally attracts attention. It should communicate
information about what you offer and how you're going to:
- Make visitors' lives easier
- Save them money
- Save them time
- Help them in their personal lives
- Provide additional income
- Entertain them
- Make them more attractive
- Help them feel better
Plus, it should be visually appealing. For your headline to be most effective,
your visitors must be able to absorb the benefits it shares in a glance.
So you not only need to write a killer headline, you need to strategically
format it!
To illustrate these points, let's pretend that you're brainstorming headlines
for your web site that sells plastic cutlery (i.e. plastic knives, forks,
and spoons):
HEADLINE #1:
"Welcome to PlasticCutlery.net"
COMMENTS: Your domain name should NEVER be used as your title. It doesn't
communicate a benefit or give visitors a reason to stay.
HEADLINE #2:
"Buy Our Perfect Picnic Pals"
COMMENTS: You know what this means, but your visitors won't. Are you
selling bug spray? Wine? Picnic baskets? Friends to picnic with? Visitors
should never have to read through your site to understand your title.
The benefit should be clear to everyone immediately.
HEADLINE #3:
"Stick A Plastic Fork In It When It's Done"
COMMENTS: Don't worry about being clever, worry about being clear. While
cute slogans might be fun to write, be careful that they're doing more
than amuse -- make sure they're selling visitors on why your site is worth
their time.
HEADLINE #4:
"Durable Plastic Nourishment Ingesting Utensils Comprised Of Plasticizers,
Fillers, Pigments, And Other Additives" COMMENTS: Huh? Speak in a
language that your target market is going to understand. You're only impressing
yourself by overusing big words in long, complicated sentences. Good writing
is clear and concise. So are good headlines.
HEADLINE #5:
"Choose From Our Wide Selection Of Brand Name Plastic Cutlery (Over
200 Tested, Proven Durable Styles)... Including The Top 10 Patterns The
Hollywood Stars Use"
COMMENTS: Now I admit that this last headline is a bit of a stretch,
but if you are in the market for designer plastic utensils, these might
be the major benefits you are looking for. Notice that this headline clearly
expresses benefits like:
a) Choose from a wide selection of plastic cutlery (over 200 styles)...
b) Choose from brand name cutlery... c) And choose from patterns the
stars use.
Now if you were formatting this headline in HTML, you'd want to carefully
use centering and line breaks, along with bolding, italics, and brackets,
to place special emphasis on certain words and phrases that make it easier
to read in a glance.
This is how you make the benefits in your carefully written headline
jump out at your visitors.
CAPTURE VISITORS' NAMES
AND E-MAIL ADDRESSES
The next critical element that should appear within the first fold of
your web site is an opt-in e-mail form that offers visitors a compelling
reason to become a subscriber.
Not every person is going to buy from you the first time they visit your
site, so it's very important that you capture their names and e-mail addresses
before they leave.
You've spent the time, money, and energy getting your site listed in
the search engines, recruiting link partners, purchasing advertising in
industry newsletters, writing free promotional articles, etc... Why would
you let these targeted visitors slip away?
Of course, these days including an opt-in e-mail form with text like
"Subscribe Now" or "Free Newsletter" is not enough.
E-mail is no longer a novelty for most people, and there are literally
thousands of sites pushing their "free" newsletters. So it's
extremely important that you give your visitors a compelling reason to
share their names and e-mail addresses.
For example, referring back to the plastic cutlery web site, a good
subscription offer might read something like this:
Subscribe to our FREE monthly "Plastic Cutlery" Newsletter
and learn the secrets Hollywood stars use to throw some of the hottest,
most talked-about parties... for almost no cost!
PLUS, Subscribe today, and you'll immediately receive our exclusive
report, "10 Secrets About Buying In Bulk That Plastic Cutlery Manufacturers
Don't Want You To Know!"
Notice that you're not only letting visitors know that their subscription
will be free, you're telling them exactly what your newsletter is about,
how frequently they'll be receiving it, and how they're going to benefit
from it.
Plus, you're giving them the added incentive of a special bonus report
that contains information they're going to value (and that's going to
establish your credibility!).
MAKE GETTING AROUND EASY
WITH YOUR NAVIGATION MENU
The other critical element that should appear within the first fold of
your web site is your navigation menu, which should be placed somewhere
on the top, left of every page.
When visitors first arrive at your site, they should be able to see in
a glance that your site is going to be easy to navigate.
If your visitors are struggling to get around, then they're not thinking
about your offer. And if they're not thinking about your offer, they're
going to leave! So rather than scatter links around your homepage, group
them together in a concise menu that's easy to understand and use.
I should point out that part of making your navigation menu easy to use
involves carefully choosing your menu button names. For example, a poorly
labeled menu on your plastic cutlery site might look something like this:
- What's Cool
- Meet Bob
- Statistics
- Background
- Product
Notice that none of these buttons give the visitor information about
how they're going to benefit from clicking on them. This is a very common
mistake. Don't assume that your visitors will instinctively know what
these buttons mean. Choose compelling link and button names that are both
benefit- oriented and clear!
A better menu might look something like this:
- Home
- FREE Plastic Cutlery
- Hollywood Star Favorites
- 200 Cutlery Designs
- Cutlery Care Tips
- About Us
- Contact Us
Notice that each of these menu options clearly tells the visitor where
they're going to go or what they're going to get by clicking on them.
AVOID THESE COMMON
DESIGN ERRORS
Once you understand the key elements that should immediately grab your
visitors' attention within the first fold of your web site, the elements
to avoid become obvious:
#1: Avoid Links And Banners That Drive Traffic Away From Your
Offer
Be careful not to drive traffic away from your web site with distracting
banners and links. While there are some situations that warrant placing
a banner at the top of your homepage (i.e. you're promoting an affiliate
product or you're selling your advertising space), you need to make sure
you're not driving your traffic right into the hands of your competition.
For example, if you're selling books about plastic cutlery, you shouldn't
have a link to Amazon.com at the top of your homepage. Amazon.com is a
HUGE, well-established bookseller that has already established its credibility
with online book buyers.
If you present your visitors with the choice of purchasing their plastic
cutlery books from you or Amazon.com, they're likely going to choose Amazon.com.
Think carefully before placing any links or banners within the first
fold of your web site; this is where you should be directing visitors
towards your offer, not away from your site!
#2: Avoid Distracting Graphics And Animation
Words sell, not graphics. So if visitors spend the first 10 seconds at
your site trying to figure out how to make your long Flash presentation
stop, or waiting for large graphics to load, you can be sure that they're
not going to stick around.
While there is a time and place for graphics and animation, be certain
that if you've chosen to include any on your site, you've done so to strategically
enhance your message and illustrate a benefit -- not for your own self-gratification.
Your friends and family will be far more impressed by the long-term profits
your site generates than by flashy, spinning images.
#3: Avoid Sharing Ordering Information Too Soon
While your product type and offer will ultimately dictate how you lead
your visitors to the sale, it's generally a good idea to avoid any mention
of ordering or buying until you've established the value of your offer
as this tends to scare people away.
Like any good salesperson, you first need to establish your credibility
and explain how your product or service is going to benefit the visitor
before asking for the order.
#4: Avoid "About You" Text Like Mission Statements
Here's a personal pet peeve of mine. Sites that seem intent on boring
you to death with long, elaborate pages that talk about company goals
and mission statements.
Think about it for a minute... A mission statement is about what your
company wants to achieve, not about how your visitors are going to benefit
from doing business with you.
Yes, in some cases these benefits may be implied in your mission statement.
But you can't honestly expect your visitors to wade through all of your
pomp and ceremony to figure out how you're going to help them.
If you MUST include this information on your site, don't place it in
the first fold of your homepage where visitors are looking for clear,
specific details about why your site is worth their time.
FINAL THOUGHTS:
The first fold is the most valuable real estate on your web site because
this is where new visitors make their 10-second decision to stay or go.
That's why you need to side-step the tempting design errors like misplaced
banners, distracting animation, wordy mission statements, and premature
ordering information, and use this space to carefully:
1) Communicate the biggest benefit your web site has to offer
2) Persuade your visitors to opt-in to your mailing list,
3) And convince them that your site will be a breeze to navigate.
This is how you'll not only dramatically increase the average length
of a visitor's stay, it's how you'll also dramatically increase your overall
sales!
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ABOUT THE AUTHOR: Corey Rudl is the owner of four highly successful online
businesses that attract more than 1.8 million visitors monthly and generate
over $6.6 million each year. He is also the author of the #1 best-selling
Internet Marketing course online.
To check out his site that's JAM-PACKED WITH THE EXACT INFORMATION YOU
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I highly recommend visiting http://www.marketingtips.com/tipsltr.html
This guy really knows what he's talking about!
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